Privacy Policy

At Lumovena™, we value the privacy and trust of every visitor and customer. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, place an order, or contact us for support.

Information We May Collect

We collect information that helps us process orders, provide customer service, and improve your shopping experience.

Information You Provide

When you shop with Lumovena™, create an account, subscribe to updates, or contact our support team, we may collect:

Name

Email address

Phone number

Shipping address

Billing address

Order details

Payment-related information

Customer support messages

Automatically Collected Information

When you browse our website, certain information may be collected automatically, such as:

IP address

Device type

Browser type

Pages viewed

Shopping activity

Cookie and tracking data

General website interaction information

This information helps us understand how customers use our website and how we can improve the shopping experience.

How We Use Your Information

Lumovena™ may use collected information for the following purposes:

Order Processing
To confirm purchases, process payments, prepare shipments, provide tracking updates, and complete delivery.

Customer Support
To respond to questions, resolve order issues, and provide product or service assistance.

Website Improvement
To better understand customer preferences, improve website performance, and enhance product selections.

Marketing Communication
To send promotional messages, product updates, or special offers if you have chosen to receive them.

Security and Fraud Prevention
To help detect suspicious activity, prevent unauthorized transactions, and protect our website and customers.

Payment and Data Security

We take reasonable steps to help protect your personal information.

Sensitive payment details are processed through secure payment providers and encrypted checkout systems. Lumovena™ does not store your full credit card or debit card information on our own servers after a transaction is completed.

Access to customer information is limited to authorized personnel or service providers who need the information to perform order, support, payment, shipping, or website functions.

Sharing Information with Third Parties

Lumovena™ does not sell customer personal information for direct independent use.

However, we may share necessary information with trusted service providers that help us operate our store, including:

Payment processors

Shipping carriers

Fulfillment partners

Website hosting providers

Customer support tools

Analytics providers

Advertising and marketing platforms

These partners only receive information needed to provide their services.

Advertising and Marketing Partners

We may use cookies, pixels, and similar technologies from advertising partners to help deliver relevant ads and measure marketing performance.

These partners may include:

Meta / Facebook / Instagram

Google

AppLovin / Axon

Information collected by these platforms is handled according to their own privacy policies. You may manage advertising preferences through your browser settings or the privacy tools provided by those platforms.

Cookies and Tracking Technologies

Lumovena™ uses cookies and similar technologies to support website functionality and improve the shopping experience.

Cookies may be used for:

Shopping cart and checkout functions

Account login features

Website performance and analytics

Remembering preferences

Marketing and advertising measurement

Personalized browsing experience

You may disable cookies through your browser settings. Please note that some website features, such as cart or checkout functions, may not work properly if cookies are disabled.

Third-Party Links

Our website may include links to third-party websites, apps, or services. These third-party sites operate independently and have their own privacy practices.

Lumovena™ is not responsible for the content, privacy policies, or data practices of third-party websites. We recommend reviewing their privacy policies before providing any personal information.

California Privacy Notice

In accordance with applicable privacy practices:

Customers may browse our website without creating an account

This Privacy Policy is available through a visible website link

Policy updates will be posted on this page

Customers may request updates or corrections to personal information by contacting us

Certain users may have rights to access, correct, delete, or limit the use of personal information, depending on applicable law.

Do Not Track Signals

Some browsers offer “Do Not Track” settings. Our website may respond to certain privacy preference signals where required by applicable law.

Children’s Privacy

Lumovena™ does not knowingly collect personal information from children under the age of 13.

If you believe a child has provided personal information to us, please contact us. We will review the request and take appropriate steps to remove the information where required.

Data Breach Notification

If a data incident occurs that may affect customer personal information, Lumovena™ will take appropriate steps to investigate and respond.

Where required by law, we may notify affected users by email or website notice within the required timeframe.

Email Communication and CAN-SPAM Compliance

We may collect email addresses to send order confirmations, shipping updates, customer service replies, and promotional messages if you opt in.

For marketing emails:

We do not use misleading subject lines

Promotional content will be identified appropriately

You may unsubscribe at any time

Opt-out requests will be honored promptly

You can unsubscribe by following the link included at the bottom of marketing emails.

Your Choices

You may contact us to request assistance with:

Updating your personal information

Asking questions about your data

Opting out of promotional emails

Requesting deletion of certain personal information where applicable

Managing privacy-related concerns

Some information may need to be retained for order records, fraud prevention, tax, legal, or business purposes.

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Lumovena™
A1 Carplay - Window Tint, Car Wrap, Apple Carplay
5424 Peck Rd
El Monte, CA 91732
United States

Phone / Text: +1 (626) 999-3336
Email: support@lumovena.com

Thank you for trusting Lumovena™. We are committed to supporting a safer, smoother, and more reliable shopping experience.