Return & Refund Policy

Return & Refund Policy

At Lumovena™, we want you to feel confident when shopping for car accessories and everyday vehicle essentials. This Return & Refund Policy explains how we handle return requests, exchanges, damaged items, and refunds.

  1. Return Window

We offer a 30-day return policy. This means you may request a return within 30 days after your order has been delivered.

To qualify for a return, the item must be:

In the same condition as received

Unused and undamaged

In its original packaging

Complete with all included parts or accessories

Supported by a receipt, order number, or proof of purchase

Items that do not meet these conditions may not be eligible for return.

  1. How to Request a Return

To begin a return request, please contact us first:

Email: support@lumovena.com

Please include your order number, the item you would like to return, and the reason for your request.

If your return is approved, we will provide return instructions and, when applicable, a return shipping label. Please do not send any item back before receiving return authorization from us.

Items returned without approval may not be accepted.

  1. Damaged, Defective, or Incorrect Items

Please check your order as soon as it arrives.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible so we can review the issue and help resolve it.

For faster assistance, please include:

Your order number

Clear photos of the item

Photos of the packaging, if damaged

A short description of the issue

  1. Non-Returnable Items

Some items cannot be returned, including:

Used or damaged items caused by customer handling

Items missing original packaging or included accessories

Custom or personalized products

Gift cards

Final sale or clearance items

Original shipping fees paid at checkout

Products returned without prior authorization

If you are not sure whether your item qualifies for return, please contact us before sending it back.

  1. Exchanges

The quickest way to receive a different item is to return the original product first. Once the return is approved, you may place a new order for the item you want.

This helps ensure the replacement product is available and processed correctly.

  1. European Union 14-Day Return Right

For orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days of receiving it, without providing a reason.

To qualify, the item must be:

Unused

In its original packaging

In the same condition as received

Accompanied by proof of purchase

This policy applies in addition to our standard return policy where required by applicable law.

  1. Refund Process

After we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed after approval. Your bank, credit card company, or payment provider may need additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us.

Email: support@lumovena.com

  1. Return Address

Please contact us before sending any return. A return authorization or return shipping label may be required.

Return Address:

Lumovena™
A1 Carplay - Window Tint, Car Wrap, Apple Carplay
5424 Peck Rd
El Monte, CA 91732
United States

Phone / Text: +1 (626) 999-3336
Email: support@lumovena.com

Thank you for choosing Lumovena™. We’re committed to helping you enjoy a cleaner, smarter, and more organized driving experience.