Shipping Policy

At Lumovena™, we want every order to arrive with care, clarity, and dependable communication. This Shipping Policy explains how your car accessories are processed, shipped, and delivered after purchase.

Our Shipping Approach

Lumovena™ offers practical car accessories made for everyday drivers, organized interiors, road trips, family vehicles, and daily commuting.

To keep our product selection flexible and accessible, some items may ship from trusted fulfillment partners or distribution locations. This helps us provide a wider range of useful vehicle accessories while keeping our pricing reasonable and our operations efficient.

This approach allows us to:

Provide practical car accessories for modern drivers

Keep product costs more balanced

Support a smoother order-to-delivery process

Offer useful items without unnecessary retail markups

We appreciate your patience while your order is prepared and delivered.

Order Processing & Shipping Fee

Every Lumovena™ order is reviewed and prepared before shipment.

Order Processing Time:
Please allow 2–4 business days for order confirmation, quality review, packing, and shipment preparation.

Busy Seasons:
During holidays, sales events, or high-order periods, processing may take up to 5 business days.

Shipping Fee:
We offer a flat shipping rate of $5.99 on all orders.

Estimated Delivery Time

Delivery times may vary depending on your location, carrier service, and fulfillment route.

United States: 10–15 business days
Canada / United Kingdom / Australia: 11–16 business days
Other International Locations: 15–20 business days

Please note that delivery estimates are not guaranteed arrival dates. Weather, carrier delays, customs review, or peak shipping periods may affect transit time.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with tracking details.

Please keep in mind:

Tracking information may take 1–3 business days to update

A tracking label may be created before the package begins moving

Temporary tracking delays do not always mean the package is lost

You can use the tracking number in your shipping email to follow your package status.

Customs, Duties & Import Fees

For international orders, customs rules may vary by country.

If duties, taxes, or import fees are charged by your local customs office, these costs are the responsibility of the customer.

Lumovena™ is not responsible for customs-related delays, import charges, or local clearance requirements. We recommend checking your country’s import policies before placing an international order.

Order Changes & Cancellations

We begin preparing orders soon after they are placed.

If you need to update your shipping address or cancel your order, please contact us within 12 hours of purchase.

Contact Email:
support@lumovena.com

Once an order has entered processing or shipment preparation, we may not be able to make changes or cancel the order.

Lost or Damaged Packages

We want your order to arrive in good condition.

Damaged Items:
If your item arrives damaged, please contact us within 72 hours of delivery. Include clear photos of the package and product so we can review the issue and assist with a replacement when applicable.

Lost Packages:
If the shipping carrier confirms that your package was lost in transit, we will help arrange a replacement at no additional cost.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

Lumovena™ is not responsible for packages delayed, returned, or lost due to incorrect or incomplete address details provided at checkout.

Contact Information

For shipping questions or order assistance, please contact us:

Lumovena™
A1 Carplay - Window Tint, Car Wrap, Apple Carplay
5424 Peck Rd
El Monte, CA 91732
United States

Phone / Text: +1 (626) 999-3336
Email: support@lumovena.com

Thank you for choosing Lumovena™. We’re here to help make your everyday drive cleaner, smarter, and more organized.